Same Day Despatch
Orders placed before 12pm GMT (Monday–Friday) are despatched the same day.
Orders placed before 12pm Friday will normally be delivered the following Monday (Mainland UK).
Weekend orders ship on Monday.
UK Delivery (Mainland, Highlands & NI)
We use DHL and Royal Mail for all UK deliveries.
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Mainland UK: DHL Next Day Service – normally next working day.
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Highlands, Northern Ireland & Scottish Isles: DHL Two-Day Service (flat rate).
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Royal Mail Tracked 48: For parcels under 3 kg, same flat rate anywhere in the UK.
DHL pricing varies by weight and location. Royal Mail pricing is fixed nationwide.
UK Delivery Costs:
| Service |
Weight |
Cost |
Est. Delivery |
| Royal Mail Tracked 48 |
Up to 3 kg |
£7.99 |
2–4 working days |
| DHL Mainland |
0–9 kg |
£8.99 |
Next working day |
| DHL Mainland |
9–20 kg |
£9.99 |
Next working day |
| DHL Mainland |
20 kg + |
£19.99 |
Next working day |
| DHL Highlands / NI / Scotland |
Any weight |
£14.99 |
2 working days |
Europe Delivery (DHL or FedEx)
Most European orders arrive in 3–5 working days.
Please include your telephone number on all EU orders.
If you are a business, add your EORI and VAT number in the order notes — couriers may not collect without these details.
Taxes & Duties:
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UK orders: VAT is added automatically at checkout.
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Orders outside the UK: No VAT is charged at checkout.
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DHL (DDP): Duties and taxes pre-paid at checkout — no extra charges on delivery.
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FedEx (DDU): Shipping price only. Duties and taxes will be invoiced separately by FedEx during delivery.
USA & Worldwide Shipping (FedEx)
International rates are live-fed directly from FedEx at checkout.
Some countries may charge local import duties or taxes — FedEx will contact you directly if applicable.
If your country doesn’t appear at checkout, please contact us and we’ll add it.
Swaps & Returns
At AniMac, you can shop with confidence.
If your item isn’t right — whether it’s the wrong size or you’ve simply changed your mind — return it within 30 days in original, saleable condition.
Swaps (Exchanges):
The quickest way to exchange is to place a new order for the size you want and return the unwanted one for a refund.
Refunds:
Include a copy of your order paperwork when returning items so we can process your refund quickly.
Return Address:
AniMac (Globe Works)
Unit 7, Globe Lane
Dukinfield
SK16 4RE
United Kingdom
