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Terms of service

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

 

Summary of some of your key rights:

By law, where you buy as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

up to 30 days: if yourgoods are faulty, then you can get a refund;

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

 

 

This contract sets out:

  • yourlegal rights and responsibilities;
  • ourlegal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means Jafa Trading Limited trading as Animac Wear; and
  • You’ or ‘your’ means the person using our site to buy goods from us.

If youdo not understand any of this contract and want to talk to usabout it, please contact usby:

  • email nathan@animac-wear.comMonday to Friday 9 am to 5 pm;

Who are we?

We are registered in England and Wales under company number: 11207249.

Our VAT number is: 254 7502 05

The details of this contract will not be filed with any relevant authority by us.

  • Introduction
    • If youbuy goods fromourwebsite, youagree to be legally bound by this contract.
    • This contract is only available in English. No other languages will apply to this contract.
    • When buying any goods youalso agree to be legally bound by:
      • ourwebsite terms and conditions and any documents referred to in them;
      • extra terms which may add to, or replace some of, this contract.
      • specific terms which apply to certain goods.

All of the above documents form part of this contract as though set out in full here.

  • Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that wemust give youcertain key information before a legally binding contract between youand usis made. If youwant to see this key information, please:
      • read the acknowledgement email (see clause 2.1); or
      • contact ususing the details provided.
    • The key information we give youby law forms part of this contract (as though it is set out in full here).
    • If wehave to change any key information once a legally binding contract between youand usis made, wecan only do this if youagree to it.
  • Your privacy and personal information
    • Yourprivacy and personal information are important to us. Any personal information that youprovide to uswill be dealt with in line with ourPrivacy Policy, which explains what personal information wecollect from you, how and why wecollect, store, use and share such information, yourrights in relation to yourpersonal information and how to contact usand supervisory authorities if youhave a query or complaint about the use of yourpersonal information.
    • Our Privacy Policyis available at https://animac-wear.com/
  • Ordering goods from us
    • Below, weset out how a legally binding contract between youand usis made.
    • Youplace an order on the site. Please read and check yourorder carefully before submitting it.
      • When youplace your order at the end of the online checkout process, wewill acknowledge it by email. This acknowledgement does not, however, mean that yourorder has been accepted.
      • Wemay contact youto say that wedo not accept your This is typically for the following reasons:
        • the goods are unavailable;
        • wecannot authorise yourpayment;
        • youare not allowed to buy the goods from us;
        • weare not allowed to sell the goods to you;
        • youhave ordered too many goods; or
        • there has been a mistake on the pricing or description of the goods.

 

  • Wewill only accept yourorder when weemail youto confirm this (Confirmation Email). At this point:
    • a legally binding contract will be in place between youand us; and
    • wewill dispatch the goods to

 

  • If youare under the age of 18 you may not be able to buy certain goods because you are too young. These are set out on the relevant webpage for the goods.
  • Right to cancel this contract
    • Youhave the right to cancel this contract within 14 days without giving any reason.
    • The cancellation period will expire after 14 days after the day the good(s) were delivered.
    • To exercise the right to cancel, youmust inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email). Youcan use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To at nathan@animac-wear.com

I hereby give notice that I cancel my contract of sale of the following goods

received on;

Name of consumer;

Address of consumer;

Signature of consumer(s) (only if this form is notified on paper);

Date;

  • To meet the cancellation deadline, it is sufficient foryouto send yourcommunication concerning yourexercise of the right to cancel before the cancellation period has expired.
  • Refunds on goods made to your requirements will not be issued, unless faulty.
  • Effects of cancellation
    • If youcancel this contract, wewill reimburse to youall payments received from you, including the costs of delivery (except for the supplementary costs arising if youchose a type of delivery other than the least expensive type of standard delivery offered by us).
    • Wemay make a deduction from the reimbursement for loss in value of any goods supplied, if:
      • the loss is the result of unnecessary handling by you,
      • the goods are returned not in their original condition, are damaged or are missing parts for reasons not due to our error,
      • any item returned more than 14 days after delivery.
    • Wewill make the reimbursement without undue delay, and not later than:
      • 14 days after the day wereceived back from youany goods supplied; or
      • (if earlier) 14 days after the day youprovide evidence that youhave returned the goods; or
      • if there were no goods supplied, 14 days after the day on which weare informed about yourdecision to cancel this contract.
    • Wewill make the reimbursement using the same means of payment as youused for the initial transaction; in any event, youwill not incur any fees as a result of the reimbursement.
    • If youhave received goods:
      • you shall send back the goods to us without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired,
      • you will have to bear the direct cost of returning the goods,
      • goods returned must be sent by recorded/tracked delivery to

AniMac

Globe Work Unit 9,

Globe Lane,

Dukinfield,

SK16 4RE,

  • youare liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • refunds on perishable goods will only be accepted if returned within their use by date,
  • please be aware that we do not accept returns on certain products due to health and hygiene reasons. These goods are highlighted on the relevant webpage.
  • Delivery
    • Weuse third party couriers to deliver our goods. If youwant to see yourdelivery options, visit ourwebpage https://animac-wear.com/.before youplace your
    • If something happens which:
      • is outside of ourcontrol; and
      • affects the estimated date of delivery;

wewill let you have a revised estimated date for delivery of the goods.

  • Delivery of the goods will take place when wedeliver them to the address that yougave to us.
  • Unless youand weagree otherwise, if wecannot deliver yourgoods within 30 days, wewill:
    • let youknow;
    • cancel yourorder; and
    • give youa refund.
  • If nobody is available to take delivery, please contactususing the contact details provided.
  • Youare responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to youwhen youtake possession of the goods.
  • Delivery tracking is available in respect of all orders for our products. Please visit our website for further details.
  • We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
  • If we are unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products, however, you may incur additional costs of re-delivery (even where the initial delivery was free of charge).
  • Payment
    • Weaccept credit cards and debit cards, we do not accept cash.
    • Wewill do all that we reasonably can to ensure that all of the information yougive uswhen paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on ourpart, any failure by usto comply with this contract or ourPrivacy Policyor breach by usof ourduties under applicable laws wewill not be legally responsible to youfor any loss that youmay suffer if a third party gains unauthorised access to any information that yougive us.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer. Wemay also need to use extra security steps via:
      • Verified by Visa, or
      • Mastercard®SecureCodeTM, or
      • American Express SafeKey, or
      • Paypal, or
      • Stripe, or
    • If your payment is not received by usand youhave already received the goods, you:
      • must pay for such goods within 14 days; or
      • must return them to usas soon as possible. If so, youmust keep the goods in yourpossession, take reasonable care of them (including ensuring that youfollow any instructions or manuals given with the goods) and not use them before youreturn them to
    • If youdo not return any goods (such as where youhave not paid for them) wemay collect the goods from youat your Wewill try to contact youto let youknow if weintend to do this.
    • Nothing in this clause affects yourlegal rights to cancel the contract during the ‘cooling off’ period under Clauses 5and 6.
    • The price of the goods:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate; and
      • does not include the cost of:
        • delivering the goods (if youwant delivery options and costs, visit ourwebpage.
      • Nature of the goods
        • Where you buy as a consumer, the Consumer Rights Act 2015 gives youcertain legal rights (also known as ‘statutory rights’), for example, the goods:
          • are of satisfactory quality;
          • are fit for purpose;
          • match the description, sample or model; and
          • are installed properly (if we install any goods).
        • Wemust provide youwith goods that comply with yourlegal rights.
        • The packaging of the goods may be different from that shown on the site.
        • While wetry to make sure that:
          • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements; and
          • the colours of our goods are displayed accurately on the site, the actual colours that yousee on yourcomputer may vary depending on the monitor that you
        • Any goods sold:
          • at discount prices;
          • as remnants; or
          • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  • If wecan’t supply certain goods wemay need to substitute them with alternative goods of equal standard and value or refund your payment. In this case:
    • wewill let you know if weintend to do this but this may not always be possible; and
    • youcan refuse to accept such substitutes, in which case wewill offer you a refund or a replacement and let youknow how long such an offer remains open for.
  • Faulty goods
    • Where you buy as a consumer, yourlegal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of yourkey rights. For more detailed information on yourrights and what youshould expect from us, please:
      • contact ususing the details provided; or
      • visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
    • Nothing in this contract affects yourlegal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). Youmay also have other rights in law.
    • Please contact us, if youwant:
      • usto repair the goods;
      • usto replace the goods;
      • a price reduction; or
      • to reject the goods and get a refund.
    • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  • Limit on our responsibility to you
    • Except for any legal responsibility that wecannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection ofyourpersonal information, weare not legally responsible for:
      • losses that:
        • were not foreseeable to youand uswhen the contract was formed; or
        • that were not caused by any breach on ourpart;
      • business losses; and
      • losses to non-consumers.
    • Disputes
      • Wewill try to resolve any disputes with youquickly and efficiently.
      • If youare unhappy with:
        • the goods
        • ourservice to you
        • any other matter
      • please contact usas soon as possible.
      • If wecannot resolve a dispute using ourcomplaint handling procedure, wewill let you know that wecannot settle the dispute with you
      • You may use Alternative Dispute Resolution (ADR) to resolve the dispute with us, before court proceedings.
      • If youwant to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to these
      • The laws of England and Walesonly will apply to this contract.
    • Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.